Messaging Solutions

WhatsApp Business API

Meet customers in the app they open most, with a verified business profile, conversations that go both ways, and SMS as a safety net.

Talk to Our Team All messaging solutions

What it is

Conversations, not broadcasts

The WhatsApp Business API lets your systems and your team hold real conversations with customers: order questions, bookings, support and updates, all in one thread they already trust.

Cyberscape handles onboarding, template approval and delivery, then connects WhatsApp to the rest of your messaging so a missed chat can fall back to SMS automatically.

Verified profileYour name and logo in every chat
Two-wayCustomers reply, your team answers
FallbackSMS when WhatsApp is unavailable

What you get

Everything a customer conversation needs

From the first template to a shared team inbox, the pieces that make WhatsApp work in production.

Template management

We prepare and submit marketing, utility and authentication templates for approval, and keep them compliant as the rules change.

Rich media and buttons

Send images, documents, locations and quick-reply buttons, so customers act in one tap instead of typing.

Team inbox and bots

Route conversations to the right agent, or answer common questions automatically and hand over when a person is needed.

Smart fallback

If a message cannot be delivered on WhatsApp, the same content goes out by SMS so nothing important is missed.

How it works

From sign-up to first conversation

01
Verify
We set up your business account and display name with Meta.
02
Design
Templates and conversation flows are drafted around your use case.
03
Connect
Our API links WhatsApp to your CRM, store or support tools.
04
Grow
Opt-ins, reporting and fallback rules are tuned as volumes grow.

See it in code

One API call. Delivered.

The same request your systems would send, and the message it puts on a customer's phone.

request.httpready

POST /v1/messages
Authorization: Bearer ••••••••
Content-Type: application/json

{
  "channel": "whatsapp",
  "to": "+971501234567",
  "template": "order_update",
  "params": { "stops_away": "3", "eta": "14:20" },
  "fallback": "sms"
}

{ "id": "msg_8Fq2xL", "status": "delivered" }

Illustrative request. Your API keys and exact fields are shared during onboarding.

Who uses it

Where WhatsApp earns its place

RetailStock questions and store reservations in chat.HospitalityConcierge conversations before and during a stay.HealthcareAppointment questions answered without a phone queue.E-commerceOrder updates and returns handled in the thread.

Frequently Asked Questions

Do customers need to opt in to WhatsApp messages?

Yes. WhatsApp requires customers to agree to hear from you, and we help you capture and store that consent.

How long does onboarding take?

Most businesses are verified and sending approved templates within a few working days, depending on Meta review.

Can WhatsApp and SMS run from the same account?

Yes. Both channels share one API and one set of reports, and SMS can act as automatic fallback.

What happens when a customer replies?

Replies arrive in your inbox or system in real time, and service conversations can continue freely within the 24-hour window.

Start your first WhatsApp conversation

Tell us what customers ask you most, and we will design the templates and flows around it.