OTP SMS
Checkout codes with WhatsApp fallback.
Explore OTP SMS →Why it matters
Every order is a conversation
Online shoppers want to know their payment is safe, where their parcel is and how to return it, without logging in or calling.
Cyberscape gives online stores SMS for codes and delivery updates, WhatsApp for order questions and returns, RCS for product carousels and email for receipts.
- CheckoutOne-time codes in seconds
- DeliveryUpdates on every channel
- ReturnsHandled on WhatsApp
Every channel
How each channel helps in E-commerce
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: codes and delivery updates
Checkout codes and delivery updates reach every customer, with links to track.
- Checkout one-time codes
- Shipped and out-for-delivery alerts
- Delivery-day time windows
WhatsApp
WhatsApp: order questions and returns
Customers check order status, change delivery and start returns in a chat, answered automatically or by your team.
- Order status questions
- Delivery changes
- Returns and exchanges
RCS
RCS: carousels that bring baskets back
Abandoned-basket reminders and new arrivals arrive as product carousels with a buy button.
- Abandoned-basket carousels
- New-arrival launches
- Personalised recommendations
Email
Email: receipts and newsletters
Order confirmations, receipts and newsletters keep their detail in email.
- Order confirmations and receipts
- Newsletters and launches
- Refund confirmations
A real journey
One customer, four channels
- 01SMS
Checkout
A one-time code to approve the payment.
- 02Email
Confirmed
The order confirmation and receipt.
- 03SMS
Delivery day
"Out for delivery, arriving 14:00 to 16:00."
- 04WhatsApp
Return
A return booked in a chat.
Beyond messaging
Related services
RCS Business Messaging
Product and basket carousels.
Explore RCS Business Messaging →Email API
Receipts and order emails.
Explore Email API →Frequently Asked Questions
How fast do checkout codes arrive?
Codes run on priority routes and usually arrive within seconds, with WhatsApp as an automatic fallback.
Can customers manage returns on WhatsApp?
Yes. Customers start returns and book collections in a chat.
Can we recover abandoned baskets?
Yes. RCS carousels and SMS reminders can go to customers who opted in.
Does it connect to our store platform?
Yes. Our API triggers codes, confirmations and delivery updates from your platform.
Can delivery updates come from our couriers?
Yes. Courier events can trigger messages through our API.
Plan your E-commerce messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.