WhatsApp Business API
Advisor conversations with photos and video.
Explore WhatsApp Business API →Why it matters
Keep customers coming back to your workshop
After the sale, many drivers drift to independent garages because nobody reminded them, or because approving extra work meant a phone call they missed.
Cyberscape lets dealers and service centres remind by SMS, share repair photos and approvals on WhatsApp, promote test drives on RCS and send invoices by email.
- Service dueReminders by mileage or date
- ApprovalsPhotos and quotes on WhatsApp
- Test drivesBooked on RCS
Every channel
How each channel helps in automotive
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: service reminders and "car ready" alerts
Reminders by date or mileage, and an alert the moment the car is ready for pickup.
- Service and MOT reminders
- "Your car is ready" alerts
- Recall notices
WhatsApp
WhatsApp: repair approvals with photos
Service advisors send photos and videos of worn parts with a quote; customers approve the work in the chat.
- Photo and video health checks
- Quote approval in one reply
- Pickup and drop-off coordination
RCS
RCS: test drives and new models
New-model launches arrive as rich cards with photos and a test-drive booking button.
- New-model launches
- Test-drive booking
- Service package offers
Email
Email: invoices and service history
Invoices, service history and warranty documents are kept in email for the life of the vehicle.
- Service invoices
- Service history records
- Warranty and finance documents
A real journey
One customer, four channels
- 01SMS
Service due
A reminder at 30,000 km: reply BOOK.
- 02WhatsApp
In the workshop
Photos of worn pads and a quote to approve.
- 03SMS
Ready
"Your car is ready for pickup."
- 04Email
After
The invoice and service history.
Beyond messaging
Related services
RCS Business Messaging
New models and test-drive booking.
Explore RCS Business Messaging →Alert SMS
Recall and "car ready" notices.
Explore Alert SMS →Frequently Asked Questions
Can reminders follow mileage as well as dates?
Yes. Our API sends reminders from your dealer management system using whichever trigger you track.
Can customers approve repairs on WhatsApp?
Yes. Advisors send photos, videos and a quote, and the customer approves in the chat.
Can we send recall notices?
Yes. Recall notices can go by SMS and email to every affected owner.
Can we promote new models?
Yes. RCS cards with test-drive buttons reach customers who opted in, with SMS fallback.
Does it work for several branches?
Yes. Each branch can have its own sender details and team inbox.
Plan your automotive messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.