RCS Business Messaging
Lineups and upgrades as rich cards.
Explore RCS Business Messaging →Why it matters
Every fan, in the right place at the right time
Event days move fast: gates change, set times shift and fans need their tickets at the door. Missed messages mean queues and frustrated fans.
Cyberscape gives venues and promoters SMS for event-day alerts, WhatsApp for tickets and questions, RCS for lineups and upgrades, and email for e-tickets.
- Event dayGate and time changes
- TicketsOn WhatsApp and email
- LineupsBrowsable on RCS
Every channel
How each channel helps in entertainment
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: event-day alerts for every fan
Gate changes, set-time updates and weather notices reach everyone holding a ticket.
- Gate and entry-time changes
- Set-time updates
- Weather and safety notices
WhatsApp
WhatsApp: tickets and answers in one place
Fans receive tickets, ask about parking and bag policy, and get event updates in one chat.
- Ticket delivery
- Parking, bag and access questions
- Accessibility requests
RCS
RCS: lineups and upgrades
Lineup carousels, seat upgrades and merchandise offers arrive as rich cards fans can swipe.
- Lineup and schedule carousels
- Seat upgrade offers
- Merchandise pre-orders
Email
Email: e-tickets and receipts
E-tickets, receipts and post-event surveys are kept in email.
- E-tickets and receipts
- Season-ticket renewals
- Post-event surveys
A real journey
One customer, four channels
- 01Email
Purchase
E-tickets and the receipt by email.
- 02RCS
Week before
An upgrade offer card.
- 03WhatsApp
Event day
Tickets and venue answers in a chat.
- 04SMS
At the venue
"Please use Gate C."
Beyond messaging
Related services
WhatsApp Business API
Ticket delivery and fan questions.
Explore WhatsApp Business API →USSD, RBT & Voicemail
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Explore USSD, RBT & Voicemail →Frequently Asked Questions
Can we reach every ticket holder on event day?
Yes. SMS reaches every phone, so gate and time changes are seen by everyone.
Can tickets be delivered on WhatsApp?
Yes. Tickets can be sent as documents or links in a WhatsApp chat.
Can we sell upgrades by message?
Yes. RCS cards with an upgrade button work well, with SMS fallback.
Can it connect to our ticketing system?
Yes. Our API triggers confirmations and event-day alerts from your ticketing platform.
Can we send surveys after the event?
Yes, by email, SMS or RCS, with results reported per channel.
Plan your entertainment messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.