USSD, RBT & Voicemail
USSD menus and voice calls for public services.
Explore USSD, RBT & Voicemail →Why it matters
Reach every citizen, on every phone
Public bodies need to reach everyone, including people with basic phones, people who do not read email and people who need information in more than one language.
Cyberscape combines SMS and voice for alerts, USSD for services on any handset, WhatsApp for questions and email for documents, with capacity for city-wide sends.
- AlertsSMS and voice at scale
- Any phoneUSSD services, no data
- QuestionsAnswered on WhatsApp
Every channel
How each channel helps in government
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: alerts and reminders for everyone
Emergency alerts, appointment reminders and service notices reach every phone in the area.
- Weather and emergency alerts
- Appointment reminders
- Service disruption notices
USSD
USSD: public services on any handset
Citizens check application status, pay fees or report issues from a simple menu, with no data or app needed.
- Application status checks
- Fee payment menus
- Report an issue
WhatsApp
WhatsApp: answers without a queue
A citizen-services chat answers common questions about documents and appointments, with staff taking over when needed.
- Document requirement questions
- Appointment booking
- Status updates
Email
Email: permits and renewals
Permits, licences and renewal notices go by authenticated email, so citizens can trust and keep them.
- Permit and licence renewals
- Application decisions
- Public consultations
Voice
Voice: alerts that cannot be missed
Automated voice calls carry emergency messages to people who do not read text, in several languages.
- Emergency broadcast calls
- Multi-language scripts
- Keypad confirmation
A real journey
One customer, four channels
- 01SMS
Before the storm
An SMS alert to everyone in the area.
- 02Voice
Same hour
Voice calls for people who do not read text.
- 03WhatsApp
Questions
Shelter and closure answers on WhatsApp.
- 04Email
Afterwards
Recovery and support details by email.
Beyond messaging
Related services
SMSC & Messaging Infrastructure
Capacity for city-wide alerts.
Explore SMSC & Messaging Infrastructure →Signaling Firewall
Protection against spoofed official numbers.
Explore Signaling Firewall →Frequently Asked Questions
Can you send alerts to a whole city at once?
Yes. Our infrastructure is built for mass sends, and alerts can be targeted by area or list.
How do you reach people without smartphones?
SMS, USSD and voice all work on basic phones with no data connection.
Can citizens ask questions?
Yes. A WhatsApp citizen-services chat answers common questions and passes others to staff.
Can messages go out in several languages?
Yes. SMS, WhatsApp, email and voice scripts support multiple languages.
How do citizens know a message is genuine?
Verified senders on WhatsApp and registered sender IDs on SMS, plus network-side protection against spoofing.
Plan your government messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.