Voice and OBD
Automated calls for patients who cannot read messages.
Explore Voice and OBD →Why it matters
Fewer missed appointments, calmer front desks
Every missed appointment is a lost slot and a patient who waited longer than they needed to. Most of it comes down to communication: a reminder that never arrived, a phone line that was busy when someone tried to reschedule.
Cyberscape connects your scheduling and patient systems to SMS, WhatsApp, RCS, email and voice, so each message reaches the patient on the channel they actually use, with no clinical detail in the message itself.
- Every channelSMS, WhatsApp, RCS, email, voice
- Two-wayPatients confirm or reschedule
- Privacy firstNo clinical data in messages
Every channel
How each channel helps in healthcare
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: reminders every patient receives
Works on every phone, with no app or data needed, which matters for older patients and anyone on a basic handset.
- Appointment reminders 48 and 24 hours ahead
- Reply C to confirm, R to reschedule
- Pharmacy pickup and vaccination recall notices
WhatsApp
WhatsApp: rescheduling in a chat, not a phone queue
Patients change appointments, ask about preparation and receive results notices in a conversation, with staff stepping in when needed.
- Self-service rescheduling with quick-reply buttons
- Pre-visit preparation instructions
- Results-ready notices that point to the secure portal
RCS
RCS: branded booking cards
A verified Clinova Health card with buttons lets patients book a check-up or choose a clinic in one tap, falling back to SMS automatically.
- Annual check-up and screening campaigns
- Clinic finder with map buttons
- Verified sender, so patients know it is genuine
Email
Email: summaries and paperwork
Longer content belongs in email: visit summaries, pre-admission forms and insurance documents, tracked alongside every other channel.
- Visit summaries and next steps
- Pre-admission and consent forms
- Insurance and billing documents
Voice
Voice: reminder calls for every patient
Automated reminder calls in the patient’s language reach people who do not read messages, with keypad options to confirm or reschedule.
- Automated calls for elderly patients
- Press 1 to confirm, 2 to reschedule
- Arabic and English call scripts
A real journey
One customer, four channels
- 01WhatsApp
Booked
Confirmation with directions arrives on WhatsApp.
- 02SMS
24 hours before
An SMS reminder: reply C to confirm.
- 03Email
Before the visit
Pre-visit forms by email, completed at home.
- 04RCS
After the visit
A two-tap feedback card, with SMS fallback.
Beyond messaging
Related services
Consulting & Implementation
Integration with hospital information systems.
Explore Consulting & Implementation →Email API
Authenticated email for summaries and forms.
Explore Email API →Frequently Asked Questions
Is it safe to message patients?
Yes, as long as messages carry no clinical details. Reminders give the date, time and clinician only, and results notices point patients to your secure portal.
Which channel should we use for reminders?
SMS reaches every patient, so it is the baseline. WhatsApp adds two-way rescheduling for patients who use it, and voice calls cover patients who do not read messages.
Can patients reschedule without calling?
Yes. They reply to an SMS or tap a time in WhatsApp, and the change goes straight into your scheduling system.
Do you integrate with hospital systems?
Yes. Our API and professional services team connect messaging to your scheduling or hospital information system.
Can we send in Arabic and English?
Yes. SMS, WhatsApp, email and voice scripts all support Arabic and English.
Plan your healthcare messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.