Voice and OBD
Automated calls for emergencies and closures.
Explore Voice and OBD →Why it matters
Every family, informed
Schools juggle urgent notices, routine reminders and long documents for families who all prefer different channels. A closure notice that sits unread in an inbox is a problem; so is a fee reminder that gets lost in a busy group chat.
Cyberscape gives schools and universities one platform for SMS, WhatsApp, RCS, email and voice, so each message reaches parents, students and staff on the channel they will see.
- Urgent alertsOn every phone, in seconds
- Two-wayParents can reply
- One platformSMS, WhatsApp, RCS, email, voice
Every channel
How each channel helps in education
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: urgent notices for every parent
Closures, absence alerts and emergencies reach every parent’s phone at once, with no app to install.
- Same-day absence alerts
- Weather and emergency closures
- Exam and event reminders
WhatsApp
WhatsApp: questions answered without a phone call
Parents ask about fees, transport and timetables in a chat, with common answers automated and the office stepping in when needed.
- Fee and payment questions
- Bus route and pickup changes
- Admissions enquiries
RCS
RCS: open days and events
Rich cards with photos and RSVP buttons make open days, sports days and graduations easy to join.
- Open day invitations with RSVP
- Graduation and event details
- Course launches for universities
Email
Email: reports and newsletters
Term reports, newsletters and policies belong in email, where families can read them in full and keep them.
- Term reports and transcripts
- Weekly newsletters
- Policy and calendar updates
Voice
Voice: emergency calls that cannot be missed
When it truly matters, automated voice calls back up the SMS alert for every family.
- Emergency closure calls
- Safety notices in several languages
- Call-back confirmation by keypad
A real journey
One customer, four channels
- 01SMS
08:40
Absence alert sent to the parent by SMS.
- 02WhatsApp
08:55
The parent replies on WhatsApp with the reason.
- 03RCS
Next week
An open-day invitation card with an RSVP button.
- 04Email
End of term
The term report arrives by email.
Beyond messaging
Related services
Email API
Reports and newsletters from your school domain.
Explore Email API →WhatsApp Business API
Two-way parent conversations at scale.
Explore WhatsApp Business API →Frequently Asked Questions
How quickly can we alert every parent?
An SMS alert reaches thousands of parents within minutes, and voice calls can follow for emergencies.
Can parents reply?
Yes. Parents can reply to SMS or chat on WhatsApp, and replies reach the right office team.
Do parents need to install an app?
No. SMS and voice work on every phone, and WhatsApp uses the app most parents already have.
Can we connect our student information system?
Yes. Our API connects to your student information or attendance system so alerts send automatically.
Is it suitable for universities?
Yes. Universities use the same channels for admissions, course updates, campus alerts and student support.
Plan your education messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.