USSD, RBT & Voicemail
USSD menus for balances and payments.
Explore USSD, RBT & Voicemail →Why it matters
Fewer calls when the lights go out
When supply is interrupted, contact centres are flooded with calls asking the same question. Proactive alerts answer it first.
Cyberscape gives utilities SMS for outage and restoration notices, USSD for balances and payments on any phone, WhatsApp for fault reports and email for bills.
- ProactiveOutage and restoration alerts
- Any phoneUSSD bill payment
- Fault reportsWith photos on WhatsApp
Every channel
How each channel helps in utilities
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: outages and restorations
Planned maintenance, unplanned outages and restoration notices reach every affected customer at once.
- Planned maintenance notices
- Outage and restoration alerts
- Bill due reminders
USSD
USSD: balance and payment on any phone
Customers check their balance, buy prepaid units or pay bills from a simple menu, with no data needed.
- Balance and last-bill checks
- Prepaid meter top-ups
- Bill payment
WhatsApp
WhatsApp: report a fault with a photo
Customers report faults with a photo and location pin, and get updates in the same chat.
- Fault reports with photos and location
- Restoration updates
- Billing questions
Email
Email: e-bills and statements
Monthly e-bills and consumption statements go by email, saving paper and postage.
- Monthly e-bills
- Consumption statements
- Tariff change notices
A real journey
One customer, four channels
- 01SMS
Fault
An outage alert with an estimated fix time.
- 02WhatsApp
Report
A customer sends a photo of the damage.
- 03SMS
Restored
"Power is restored in your area."
- 04USSD
Payment
The bill paid by USSD from any phone.
Beyond messaging
Related services
Device Management (ADM)
Detection and configuration of connected devices.
Explore Device Management (ADM) →Signaling Firewall & eSIM
Remote SIM management for smart meters.
Explore Signaling Firewall & eSIM →Frequently Asked Questions
Can alerts target only the affected area?
Yes. Alerts can target customers by district, feeder or list from your outage management system.
Can customers pay without a smartphone?
Yes. USSD menus let customers check balances and pay from any phone, without data.
Can customers report faults with photos?
Yes. WhatsApp accepts photos and location pins, which helps crews find the fault.
Can we replace paper bills?
Yes. E-bills by email, with SMS reminders before the due date.
Do you support smart meters?
Yes. Our eSIM and device-management platforms manage connected meters remotely.
Plan your utilities messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.