Why it matters

Every empty table costs money

No-shows, long waitlists and guests who cannot get through on the phone all leave tables empty on busy nights.

Cyberscape gives restaurants SMS for confirmations and waitlist alerts, WhatsApp for reservations and changes, RCS for menus and offers, and email for events and gift cards, all from one place.

  • ConfirmationsReply to confirm or cancel
  • WaitlistAlerts when a table frees up
  • MenusBrowsable on RCS
Restaurants messaging results dashboard
Every channel

How each channel helps in restaurants

Use one channel or combine them in a single journey; every message is reported in one place.

SMS

SMS: confirmations and waitlist alerts

Booking confirmations with reply-to-cancel keep the book accurate, and waitlist alerts bring guests back the moment a table is ready.

  • Booking confirmations with reply options
  • Waitlist "your table is ready" alerts
  • Same-day reminders
Olivara Kitchen SMS example: SMS
WhatsApp

WhatsApp: reservations without the phone queue

Guests book, change party sizes and ask about allergies in a chat, with your host team replying from one inbox.

  • Bookings and changes in a chat
  • Allergy and dietary questions
  • Private dining enquiries
Olivara Kitchen WhatsApp example: WhatsApp
RCS

RCS: menus and offers with photos

Seasonal menus and offers arrive as swipeable cards with a book-a-table button.

  • Seasonal menu launches
  • Set-menu and brunch offers
  • One-tap table booking
Olivara Kitchen RCS example: RCS
Email

Email: events and gift cards

Wine dinners, private events and gift-card receipts suit email, where details and tickets are easy to keep.

  • Wine dinners and chef events
  • Gift-card receipts
  • Private dining proposals
Olivara Kitchen Email example: Email
A real journey

One customer, four channels

  1. 01WhatsApp

    Booking

    A table booked in a WhatsApp chat.

  2. 02SMS

    Same day

    A reminder: reply X to cancel.

  3. 03SMS

    Busy night

    "Your table is ready" for waitlisted guests.

  4. 04Email

    Next month

    An invitation to the chef’s table.

Beyond messaging

Related services

Frequently Asked Questions

How do messages reduce no-shows?

A same-day reminder with an easy reply to cancel lets guests release tables they cannot use, so you can rebook them.

Can guests book on WhatsApp?

Yes. Guests book and change reservations in a chat, and your team confirms from a shared inbox.

Can it connect to our booking system?

Yes. Our API connects to reservation systems so confirmations and reminders send automatically.

Can we send menus with photos?

Yes. RCS shows rich menu cards on supported phones, with SMS fallback elsewhere.

Is promotional messaging allowed?

Yes, to guests who opted in. Every promotional message includes an opt-out.

Plan your restaurants messaging with us

Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.

Talk to Our TeamAll industries