RCS Business Messaging
Product carousels and branded cards.
Explore RCS Business Messaging →Why it matters
From browsing to buying, in the inbox they use
Shoppers decide fast. A back-in-stock alert that arrives an hour late finds the item sold out again, and a promotion buried in an inbox never gets opened.
Cyberscape lets retailers combine SMS for reach, WhatsApp for personal service, RCS for rich product browsing and email for receipts and lookbooks, all from one platform.
- ReachSMS on every phone
- PersonalStylist chats on WhatsApp
- RichProduct carousels on RCS
Every channel
How each channel helps in retail
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: launches and alerts that reach everyone
Sale launches, back-in-stock alerts and loyalty rewards arrive on every phone, with a short link to buy.
- Back-in-stock and price-drop alerts
- Sale and new-collection launches
- Loyalty points and reward reminders
WhatsApp
WhatsApp: a personal stylist in a chat
Customers ask about sizes, see photos and reserve items for fitting, with your store team replying from one shared inbox.
- Size and fit questions with photos
- Reserve in store for fitting
- Order and return questions
RCS
RCS: a shop window in the message
Product carousels with photos, prices and buy buttons turn a message into a browsable mini catalogue.
- New-collection carousels
- Abandoned-basket reminders
- Store event invitations
Email
Email: lookbooks and receipts
Lookbooks, digital receipts and order confirmations live in email, where customers can find them again.
- Digital receipts and returns
- Seasonal lookbooks
- Order confirmations
A real journey
One customer, four channels
- 01RCS
Launch
An autumn collection carousel on RCS.
- 02WhatsApp
Question
A size and fit chat with a stylist.
- 03SMS
Back in stock
An alert with a link to reserve.
- 04Email
Purchase
A digital receipt and returns link.
Beyond messaging
Related services
Promotional SMS
Campaigns that reach every phone.
Explore Promotional SMS →WhatsApp Business API
Shared inbox for store teams.
Explore WhatsApp Business API →Frequently Asked Questions
Which channel works best for promotions?
SMS reaches every customer, so it suits launches and urgent offers. RCS adds images and buttons where handsets support it, falling back to SMS everywhere else.
Can store teams reply on WhatsApp?
Yes. Conversations land in a shared inbox, so any team member can answer and hand over.
Do customers need to opt in?
Yes. Marketing messages should only go to customers who agreed to receive them, and every message includes an easy opt-out.
Can we send digital receipts?
Yes. Receipts go by email from your domain, and can be linked to loyalty points.
Can messages trigger from our e-commerce platform?
Yes. Our API connects to your store and stock systems so alerts send automatically.
Plan your retail messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.