WhatsApp Business API
Concierge conversations at scale.
Explore WhatsApp Business API →Why it matters
Service that starts before arrival
Guests expect to manage their stay from their phone: confirm the booking, know when the room is ready, ask for late check-out without queuing at reception.
Cyberscape brings SMS, WhatsApp, RCS and email together so hotels can serve guests before, during and after their stay, in the guest’s preferred language.
- ConciergeOn WhatsApp, around the clock
- Room readySMS the moment it is
- UpgradesOffered on RCS
Every channel
How each channel helps in hospitality
Use one channel or combine them in a single journey; every message is reported in one place.
SMS
SMS: arrival essentials
Room-ready alerts, check-in details and checkout reminders reach guests whatever their phone or roaming status.
- Room-ready alerts
- Check-in instructions and door codes
- Checkout reminders
WhatsApp
WhatsApp: a concierge in every pocket
Guests ask for towels, book the spa or arrange airport transfers in a chat, answered by your team in their language.
- Housekeeping and room requests
- Spa, dining and transfer bookings
- Local recommendations
RCS
RCS: upgrades and experiences
Room upgrades, spa packages and dining offers arrive as rich cards with photos and a one-tap booking button.
- Pre-arrival room upgrades
- Spa and dining packages
- Loyalty member offers
Email
Email: confirmations and itineraries
Booking confirmations, invoices and post-stay surveys stay in email, where guests can find them for expenses.
- Booking confirmations
- Folios and invoices
- Post-stay surveys
A real journey
One customer, four channels
- 01Email
Booking
Confirmation and itinerary by email.
- 02RCS
Before arrival
A sea-view upgrade offer card.
- 03SMS
Arrival day
"Your room is ready" by SMS.
- 04WhatsApp
During the stay
Concierge requests in a chat.
Beyond messaging
Related services
SMSC & Messaging Infrastructure
Welcome SMS for operators greeting roaming visitors.
Explore SMSC & Messaging Infrastructure →RCS Business Messaging
Upgrade and package offers.
Explore RCS Business Messaging →Frequently Asked Questions
Can guests message us in their own language?
Yes. WhatsApp, SMS and email all support Unicode, so your team can reply in the guest’s language.
Does SMS reach international guests?
Yes. SMS reaches roaming guests on their home number, and WhatsApp works over hotel Wi-Fi.
Can it connect to our property management system?
Yes. Our API triggers room-ready alerts and confirmations from your PMS.
How do we offer upgrades?
RCS cards with photos and an upgrade button work well before arrival, with SMS fallback.
Can we run guest surveys?
Yes. Post-stay surveys can go by email, SMS or RCS, and results are reported per channel.
Plan your hospitality messaging with us
Tell us who you need to reach and what you need to tell them, and we will design the channel mix around it.