Reach customers in Malawi
SMS, WhatsApp, RCS and email from one account and one set of reports.
- SMS
- WhatsApp Business
- RCS Business Messaging
- Email API
Everything we do
Cyberscape in Malawi
Three disciplines, one partner: messaging for businesses, platforms for mobile operators, and the engineers who build and connect them.
Platforms for operators in Malawi
The messaging core, self-care, security and SIM lifecycle platforms mobile networks run on.
- SMSC & messaging infrastructure
- USSD, RBT & voicemail
- Signaling firewall & anti-spam
- eSIM, SIM-OTA & ADM
Projects delivered for Malawi
Consulting, implementation, project management and fiber, from assessment to go-live.
- Consulting
- Implementation
- Project management
- Fiber optic solutions
Messaging Solutions
Every channel your customers in Malawi use
SMS still reaches every handset in Malawi, smartphone or not, which makes it the backbone for codes, alerts and time-critical updates. Around it, WhatsApp, RCS and email carry the conversations, rich content and documents that a text cannot hold.
Messages can be written in English and Chichewa, and every send is tracked with delivery reports, so you can see what reached people and what they did next.
- Mobile networks2 major operators
- ChannelsSMS · WhatsApp · RCS · Email
- LanguagesEnglish and Chichewa
Channels
Four channels, one platform
Use one channel or combine them in a single customer journey.
SMS
Reaches every phone in Malawi without data or an app. The default for verification codes, alerts and reminders.
WhatsApp Business
Order updates, bookings and support in the app many customers in Malawi open every day, with SMS fallback built in.
RCS Business Messaging
Rich cards and tap-to-act buttons in the native messaging app where RCS is supported, with SMS sent automatically elsewhere.
Email API
Receipts, statements and newsletters from authenticated domains, tracked alongside every other channel.
System Integration & VAS
Platforms for mobile operators in Malawi
Many subscribers in Malawi rely on feature phones and mobile money. We deploy the platforms behind that experience for operators and MVNOs: USSD self-care, messaging cores, and the security that keeps them trustworthy.
Each platform is integrated with billing, provisioning and your network, and supported after launch.
USSD, RBT & voicemail
Self-care menus and mobile money on any handset, plus ring back tones and visual voicemail subscribers pay for.
Explore USSD, RBT & voicemailSMSC & messaging infrastructure
Carrier-grade SMSC, A2P traffic management, Welcome SMS for roamers and missed-call alerts.
Explore SMSC & messaging infrastructureSignaling firewall & anti-spam
SS7, Diameter and GTP protection, and SMS filtering that stops smishing and grey routes.
Explore Signaling firewall & anti-spameSIM & SIM-OTA
Remote profile downloads for phones, wearables and IoT, and over-the-air updates for every SIM.
Explore eSIM & SIM-OTADevice management (ADM / ADD)
Detect, configure and manage devices automatically, with real-time IMSI-swap and handset-change events.
Explore Device management (ADM / ADD)
Networks
Mobile networks in Malawi
Messages reach subscribers on Airtel Malawi and TNM, the major mobile networks in Malawi, with delivery reports for every send so nothing goes unaccounted for.
Airtel MalawiTNM
Each operator sets its own sender ID requirements; our team takes care of registration and keeps your templates compliant.
Professional Services
Telecom projects in Malawi
From fibre backhaul for 4G and 5G growth to platform migrations, we plan and deliver telecom projects for Malawi with clear milestones and documented handover.
We agree the scope, partners and milestones with you before work starts, and stay accountable until sign-off.
Consulting
Network assessments, security audits and costed roadmaps before you invest.
Explore ConsultingImplementation
Deployment, migration and integration with the platforms you already run.
Explore ImplementationProject management
One accountable team from kickoff to sign-off, with milestones you can track.
Explore Project managementFiber optic solutions
Route planning, splicing and testing for backhaul, fronthaul and enterprise links.
Explore Fiber optic solutionsUse cases
How teams in Malawi use it
Verification codes
One-time codes for logins, payments and sign-ups, on priority routes with fallback when a network is slow.
Alerts and notifications
Delivery changes, appointment reminders and account notices that people need to see straight away.
Promotions and launches
Campaigns that reach every phone by SMS, upgraded to rich RCS cards on supported handsets.
Customer conversations
Two-way service conversations that customers can reply to, rather than one-way broadcasts.
Subscriber self-care
Balance checks, bundle purchases and mobile money on every handset, with no data needed.
Network protection
Signaling attacks and smishing stopped before they reach subscribers.
Platform migrations
Legacy platforms moved to new cores in phases, with a tested fallback at every step.
Network rollouts
New sites, backhaul and platform migrations planned and delivered as one project.
Getting started
From first call to go-live
- 01
Tell us what you need
A messaging rollout, an operator platform or a network project in Malawi.
- 02
We plan it with you
Routes and sender IDs, platform architecture, or a project plan with milestones.
- 03
Go live with support
Launch with reports and monitoring, and a team that stays with you after go-live.
Regional coverage
Also serving Africa
Messaging, operator platforms and telecom projects in neighbouring markets.
Frequently Asked Questions
Which mobile networks does Cyberscape reach in Malawi?
We deliver to subscribers on the major mobile networks in Malawi: Airtel Malawi and TNM. Each message is routed to the right operator and reported individually.
Which channels can I use to reach customers in Malawi?
SMS reaches every phone in Malawi. WhatsApp Business suits two-way conversations with customers who use WhatsApp, RCS adds rich, branded messages where operators and handsets support it, and email carries receipts and longer content. All four run from one account.
Can I send messages in other languages?
Yes. Unicode is supported, so you can write in English and Chichewa. Long SMS messages are split and rejoined automatically on the handset.
Do I need to register a sender ID in Malawi?
Sender ID rules vary by operator. We check the requirements for your use case, handle registration where it is needed, and tell you what will appear on the recipient's phone before you go live.
How is pricing set for Malawi?
Pricing depends on the channels you use, your monthly volume and the type of messages you send. Tell us what you plan to send and our team will prepare a quote for Malawi.
How do I get started?
Tell us about your use case through the contact form. We set up your account, sender IDs and templates, and you can start sending by API or from the dashboard.
Do you provide platforms for mobile operators in Malawi?
Yes. For operators and MVNOs in Malawi we deploy SMSC and messaging infrastructure, USSD, ring back tones and voicemail, signaling firewalls and anti-spam, eSIM and SIM-OTA, and automatic device management (ADM/ADD), integrated with billing and provisioning.
Can Cyberscape deliver telecom projects in Malawi?
Yes. Our professional services team handles consulting, implementation, project management and fiber optic deployments. We agree the scope, partners and milestones for each project with you before work starts.
Can I combine messaging, operator platforms and projects with one partner?
Yes. You can start with one discipline and add others later, with one point of contact across messaging, operator platforms and professional services.
Start with Cyberscape in Malawi
Messaging, an operator platform or a network project: tell us what you need and we will plan it with you.