How to Create Effective SMS Surveys in 5 Easy Steps to know Your Customers Better
In the Marketing world, understanding customer preferences and feedback is more crucial than ever for businesses looking to thrive. Surprisingly, despite the clear benefits, many businesses have yet to adopt SMS surveys—a powerful tool for gathering real-time customer insights. This is especially puzzling given that text communication is highly preferred by customers, boasting open rates as high as 90%. By leveraging SMS surveys, businesses can directly engage with their audience,